Received my cell phone email bill the other day.  I never go over my voice/text limits and I have an unlimited data plan – so unless I’m traveling, my cell phone charges tend to be very consistent.  I couldn’t help but notice, though, that this bill was $10 higher than usual.  While I’m no fan of AT&T’s network quality (more on that here), I’ve found them to be pretty on top of things, billing-wise – so I was a little surprised.

Off to their website I went, looking for whatever annoying new fee, tax, or disputed charge that was surely there waiting for me – with that familiar old feeling of cell-phone-company-fear-and-loathing already coming on, I logged on to my account….

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